South Jersey Regional Library Cooperative: SPICE: Multimedia Training Library

Title:	Access 2000, Beginning, Intermediate and Advanced
Format:	3 CD-Roms
Description: LearnKey's comprehensive training series teaches you step by step the powerful facets of database management and usage with Access 2000. The straightforward approach of Reed Jacobson will help you become comfortable using tables, queries, forms and reports. With this increased understanding, you'll be confident in Access environment. On the Beginners CD ROM you will learn: The Access Environment, Queries, Measures Tables, Reports Attribute Tables, Forms, Summary Queries On the Intermediate CD ROM you will learn: Designing a Database, Customizing Field Definitions, Creating Action Queries, Improving Database Design Importing & Exporting Tables, Extending Queries, Managing a Database On the Advanced CD ROM you will learn: Creating Report Details, Enhancing the Layout of a Report, Creating Form Grouping, Displaying Data in a Chart, Integrating with the Internet Creating Report Groupings, Creating Form Details, Enhancing the Layout of a Form, Automating Access, Tips for the Certification Exam
Title:	Arch Lustberg Communicator Collection
Format:	1 DVD (3 programs)
Description: Face it! Using your Face to Sell your Message: Learn how your face can become your greatest asset in selling your ideas and your library. Perfecting Presentations: Learn to deliver memorable and effective presentations, whether they're in front of five or five hundred people, by following Arch's strategies. Controlling the Confrontation: Arch presents techniques for diffusing difficult situations and delivering convincing messages.
Title:	Dealing with Conflict and Confrontation: How to Keep your cool, stand your ground and reach a positive solution
Format:	3 videos & workbook
Description: In this three-volume series, Dr. Helga Rhode, internationally respected figure in the areas of conflict, negotiation, assertiveness and communication, demonstrates how to make conflict a healthy part of an organization. Learn how conflict produces change, leads to unity and promotes compromise. Volume 1: Causes Kinds and Effects of Conflict (1hr. 13 min.): Conflict is inevitable. In this program, viewers can learn the two primary reasons conflict occurs, when conflict is good, the negative effects of conflict suppression, five classic conflict resolutions strategies, and how to use the "dual concern model" to resolve conflict successfully. Volume 2: Conflict Resolution Strategies-Your Options (59 min.): In this lesson, viewers can learn what to do when someone refuses to discuss the issue, the least productive way to deal with conflict, how to deal with contentious tactics, ways to break impasses, when to issue ultimatums and when to give in. Volume 3: Problem Solving in Action (1hr. 23 min.): Dr. Rhode presents communication skills for effective problem solving, body language rules, mediation and how to keep conflict from resurfacing.
Title:	The Difficult Guest: Understanding and Serving Difficult Customers
Format:	2 videos, workbooks, leader's guide
Description: Customers, like house guests, don't start out by wanting to be difficult. This video shows you the right way to handle customers who are distracted, disappointed, or disruptive. How to listen to your customers How to solve problems How to follow up so that you retain the customer after the incident is resolved How to thank valued customers for their business and ask them for more of it Video 1: 23 Minutes (Motivational Video) Video 2: 25 Minutes (Role Playing Video)
Title:	Email Errors
Format:	Video and leader's guide
Description: E-mail has quickly become an essential part of business communications. Along with benefits come some serious pitfalls. Your team is sure to enjoy a lively discussion of topics such as jokes and personal e-mails, confidentiality, avoiding harshly worded e-mails, accidentally replying to all and much more. Perfect for addressing and establishing policies unique to your organization. This popular video features eight thought-provoking vignettes based around a common theme. Each training scene will challenge the group to brainstorm solutions to the performance issues portrayed. The vignettes serve as the discussion points as the moderator steers the class.
Title:	Excel 2000, Beginning, Intermediate and Advanced
Format:	3 CD-Roms
Description: In LearnKey's Excel 2000 series (CD ROM #1), expert Reed Jacobson guides you through spreadsheet fundamentals and provides inside tips for powerful business apllications. You'll learn formatting, summarizing, and charting methods, along with some little-known techniques that will help you get up to speed and working efficiently. On the Beginners CD ROM you will learn: The Excel Environment, Managing Workbooks, Summarizing Numbers, Printing Entering Values, Formatting Cells, Creating Charts, Customizing Excel On the Intermediate CD ROM you will learn: Managing References, Manipulating Ranges, Lookup Function, Considering Alternative, Dynamic Formatting Named Ranges, Basic Functions, Financial Functions, Enhanced Formatting, Graphical Objects On the Advanced CD ROM you will learn: Managing Workbooks, Sharing a Workbook, Working with Lists, Excel and the Internet, Preparing for Certification Using Templates, Query a Database, Working with Pivot Tables, Creating Macros.
Title:	Give 'em the Pickle
Format:	1 DVD, 1 Book, 1 Leader's Guide
Description: PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the PICKLE. Make sure your employees have the scoop on effective customer service with this fun, lighthearted and highly effective training tool. Viewers will learn what it takes to foster and maintain customer loyalty. Participants will learn to: Service-Make serving others your #1 priority. You work in a noble profession, be proud of what you do. Attitude-Choose your attitude. How you think about your customers is how you will treat them. Consistency-Set high standards, and stick to them. Customers return because they liked what happened last time. Teamwork-Look for ways to make each other look good. In the end, everything ends up in front of the customer! (18 minutes)
Title:	FISH: Catch the Energy, Release the Potential
Format:	Video, leader's guide & "playbook"
Description: What words come to you and your colleagues' minds when they think of work? If "fulfillment," "enthusiasm" and "joy" aren't among them, FiSH! is an innovative video that could help your organization. Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude with them each day. An environment in which people are truly connected to their work, to their colleagues and to their customers. Impossible? Not at all. FiSH! is a tool designed to help you lead people toward creating that environment using the FiSH! philosophy: "Play, Make Their Day, Be There and Choose Your Attitude." FiSH! profiles one business's ability to capture a "synergy" of effective teamwork, customer service, sales, personal fulfillment and creativity, all while increasing the bottom line. And any organization large or small can do it. Through humor and action, FiSH! names and demonstrates the four principles (the FiSH! philosophy) that have earned Pike Place Fish Market of Seattle, WA the title "world famous." Energy. Passion. Fun. Everyone at Pike Place Fish Market chooses to bring these things to their work. FiSH! goes behind the scenes to see how they do it. Once everyone hears the important message in this video, they'll be hooked! When you catch the energy of FiSH!, there's no limit to the potential you'll release. Training Points: Play and make work fun. Serve customers in a way that makes their day. Be there for customers by acknowledging them, being attentive, focused and listening to what they are saying. Choose your attitude.
Title:	FISH Sticks: Keeping the Vision Alive
Format:	Video, leader's guide & "playbook"
Description: FiSH! Sticks continues to demonstrate how attention day to day, moment to moment, can not only keep a vision alive but make it more powerful! Many have seen what FiSH can do! Now they can make the philosophy stick! FiSH! Sticks demonstrates that when workers are committed to keeping a vision alive, the benefits—in customer service, employee satisfaction and organizational success—can be eye opening. People expect to see this kind of atmosphere at a great company such as Nordstrom or Southwest Airlines. But this extraordinary, customer-focused culture lives in an otherwise ordinary fish market—Seattle’s Pike Place Fish! Training Points: Create a feeling of ownership of the vision. Be the vision and work as an example. Instill the coaching concept through all employees. Encourage creativity and the free flow of ideas across positions. FiSH! Sticks visits the World Famous Pike Place Fish Market once again, only this time to show viewers how to keep an organization from losing sight of its vision. You’ll go inside the fish market to see how every employee assumes responsibility for maintaining the company’s vision of service, passion and fun from moment to moment. By using the three points of the film—Commit, Be it, Coach It—your organization can make sure its vision sticks! Proving, that keeping your vision alive is not only possible, but it's the whole point of having a vision in the first place.
Title:	Five Forbidden Phrases 2.0
Format:	Video and leader's guide
Description: Don't tell customers what you can't do, tell them what you can do. Your staff will learn the Five Forbidden Phases® of Customer Service followed by the Positive Alternatives they should be using instead. By following the techniques in this program your team will prevent service mishaps before they occur. (18 min.)
Title:	How to Handle the Irate Caller 2.0
Format:	Video and leader's guide
Description: This best selling customer service video program includes a highly effective four point plan for calming irate callers and maximizing their situation. Trainees will first learn that irate calls are nothing personal. The customer is upset at a problem, not at the CSR. This program includes the proven ASAP technique for handling irate callers. Also covered are the reasons why you should never make excuses and what to do if a customer begins swearing. (11 min.)
Title:	How to Interview and Hire the Right People
Format:	3 videos and workbook
Description: A step-by-step guide for managers and supervisors, this program provides a complete, practical system for hiring people for all types of positions and teaches you everything you need to know about successful hiring strategies and the thought-provoking right-way/wrong-way scenarios help drive home the specific hiring techniques you learn. When you use this system, you'll dramatically increase your chances of finding - and keeping - high-performance people who fit into your department and organization. Use it to train all your managers and key people in this essential skill and as a review whenever the hiring process begins. How To Interview And Hire The Right People comes with a comprehensive program workbook to help you capture key ideas without taking pages of notes. And it contains ready-to-copy forms you'll want to use for your next interview. Your workbook is a valuable resource you and your co-workers will use time and again to increase your skills in the crucial task of hiring.
Title:	Intermediate DreamWeaver 4
Format:	1 CD Rom
Description: Develop your power-user skills with professional tips and techniques including table coding, effective use of layers, Cascading Styles and building DHTML menus. You will also learn how to make your Web production process more efficient by using Dreamweaver's Templates, Library Items and downloadable Extensions. With over 9 hours of tutorial movies, Intermediate Dreamweaver 4 teaches the tools and techniques designed for Dreamweaver users who are ready to step up to more advanced methods to create professional Websites. Donna Casey is a Web designer/developer with a background in Studio Art and over 6 years of professional Website development experience with companies like Verizon Wireless, ADP, Macromedia and AirTouch. Donna is now a curriculum developer and full-time instructor for lynda.com. Techniques covered: • Customizing the Dreamweaver Workspace • Creating Consistent, Clean Table Code • Background Image Use • CSS, from Custom Classes to Contextual Selectors • Using Templates to Build, Update and Lock Down Content • Basic Navigation, from Rollovers to Jump Menus • Using Layers to Animate, Drag or Replace Content • Expanding, Pop-up & Snap to DHTML Menus • Effective Use of Server-Side Includes & DW Library Items • Controlling Browser Windows • Adding Custom Scripts
Title:	Learning DreamWeaver 4
Format:	1 CD Rom
Description: Learning Dreamweaver 4 with Garo Green and Lynda Weinman is a CD-ROM workshop that includes over 3 hours of movie-based tutorials and all the exercise files needed to follow along at your own pace. This product is intended for the beginner or the existing Dreamweaver user who wants to get up to speed on the current version 4. The focus of this CD-ROM is on the basic authoring skills such as creating links, tables, rollovers; and working with text, automation, and new features such as Flash text and Flash buttons.
Title:	Total Training for Adobe Photoshop 7: Set 1, Photoshop Fundamentals
Format:	3 CD- Roms
Description: Series 1 begins the comprehensive course with an overview of the entire Photoshop program, reviewing basic concepts and recommended preference settings. Moving on to image handling, the series demonstrates basic image handling techniques and selection tools. This series also focuses on painting, brush and edit tools, and working with color. Throughout the series, beginners and veterans alike will be exposed to shortcuts and key sequences that will be used throughout the course.
Title:	Total Training for Adobe Photoshop 7: Set 2, Essential Photoshop
Format:	3 CD- Roms
Description: Series 2 is a complete training program that builds on the foundation set by Series 1 with an expanded view of essential Photoshop tools and the working environment. The improved stamp tools and the all-new healing brush are explained in Series 2. Layer basics are covered, as are extractions and blends. Series 2 also introduces vector-based shapes and vector masks. As with each series in Total Training for Adobe Photoshop 7, Deke McClelland infuses his own personal style and knowledge into every lesson, providing inside information and wisdom that can't be found anywhere else.
Title:	Total Training for Adobe Photoshop 7: Set 3, Photoshop at its' best
Format:	3 CD-Roms
Description: Series 3 of Total Training for Adobe Photoshop 7 concludes the complete set with a comprehensive demonstration of more advanced Photoshop 7 techniques. Type and type formatting are covered in detail, as are color manipulation techniques, filters and color theory. Also included is an expanded section on preparing Photoshop art for print. Throughout the series, Deke McClelland's good humor and in-depth knowledge keep the material interesting and engaging right through the last lesson.
Title:	We are Customers to Each Other
Format:	Video and leader's guide
Description: Why do some people feel it's okay to mistreat a coworker? WACTEO - We Are Customers To Each Other! This selection will help your team to think about internal customer service. Most everyone would agree that superior service needs to begin inside the walls of your organization before you can expect employees to deliver exceptional service to your external customers. This program will raise awareness to help improve the level of service inside the walls of your organization.