E-LEARNING OPPORTUNITIES:
Live Online Web Conferencing with WIMBA
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Frequently Asked Questions

1. WHAT IS WIMBA?  Wimba is an web-based online learning platform that allows us to offer you the convenience of live online training from the comfort of your library.
    

2. DO I HAVE TO REGISTER AND PAY FOR THESE WORKSHOPS?  We will ask for registration for online workshops, and workshops will be advertised on our calendar and on our Continuing Education page.  Many of the workshops will be short "tech talks" and will be free.  Others will be longer and there will be a small charge.  When you register you will receive instructions for setting up your computer and for logging in the day of the workshop.
    

3. WHAT DO I HAVE TO DO BEFORE I ATTEND A TRAINING:  Before attending any Wimba Classroom event you should first walk through the Setup Wizard. Do this at any time before attending your first Wimba session (live or archived)--you won’t need to do it again. The Wizard will ensure you have the software and configuration you need to see and hear the presentation.   Click here for complete instructions on preparing your computer for Wimba-based webinars.
    

4. HOW DO I LOG IN THE DAY OF THE WORKSHOP? To log in, simply follow these instructions.
    

5. DO I HAVE TO DOWNLOAD AND INSTALL ANY PROGRAMS? No, but you do to run the Setup Wizard which may download a small applet.  Depending on the level of security on your pc you may need to have your IT dept log in with admin authority.  But in most cases you should be able to run the wizard and do setup with no trouble!
    

   • See also: Complete instructions on preparing your computer
      

6. ARE THERE ANY OTHER TECH REQUIREMENTS BESIDES RUNNING THE SETUP WIZARD?
   
   You need at least a 56k Internet connection, and:
    

   • Windows 2000, XP or Vista, Mac OS 10.2+ or Linux
   • Internet Explorer 5.0+, Firefox, Netscape 7.0+, Safari 1.1+.
   • 128 MB RAM (256 MB recommended)
   • Sound card (unless using telephone for audio).
   • For full interaction:
     • Headset with integrated microphone, headphones with separate microphone, or a telephone near your computer.
   • For listening only:
     • Speakers or headphones.
   • Up to date version of Java
   • QuickTime 6.3+ - (for viewing archived sessions only)
      

7. DO I HAVE TO HAVE A HEADSET?  OR SPEAKERS? OR A MICROPHONE? 
    

   • A headset is highly recommended, but is not necessary.   Headsets vary in price and quality.  A good headset that is affordable, comfortable and high quality is this Logitech model.
      

   • Speakers/Microphone is the next best choice if do not have access to a headset.
      

   • Speakers/No Microphone is also an option.  You will be able to hear the presentation but won't be able to speak.  You will still be able to ask questions and make comments in the text chat box.
      

   • Phone Option:  Finally, there is an option to dial in on the phone for full audio participation.  The number is in the 201 area code and regular toll charges will apply.  If your toll charges are 10 cents/minute, your cost will only be $6.00 for a one hour webinar or $12.00 for a two hour webinar.  Still quite a bargain!   To Use the Phone option:
     
     Once you are logged into the room:

     1. Click on the little phone icon, which will generate a "Simulcast" pop up window

     2. Record the Phone # (always the same) and the PIN (which will be specific to you)

     3. Call the number, enter the PIN, and you're in!

     4. Click the X in the upper right of popup window to close the "simulcast" window

1. IS THERE A USER'S GUIDE?  You bet: You can find complete (45 pages) information on the Wimba Participant experience in the Participant Guide.
    

2. I'M HAVING TECH ISSUES, WHAT SHOULD I DO?  Start by reading the FAQ's on this Webjunction Wimba page.  If these answers don't solve your problem, contact Peter Bromberg at bromberg@sjrlc.org.  You can also:
    

   • Email questions directly to info@webjunction.org.
   • If you require immediate technical assistance, call Horizon Wimba Technical Support at 1-866-350-4978.

Questions?  Suggestions?  

Call us at 856-346-1222 or email Peter Bromberg at bromberg@sjrlc.org

South Jersey Regional Library Cooperative (SJRLC) Paint Works Corporate Center - 10 Foster Avenue - Suite F-3 Gibbsboro, NJ 08026 Phone: 856-346-1222 --- Fax: 856-346-2839 --- cdl# 3818 --- Directions to SJRLC   Karen Hyman, Executive Director: hyman@sjrlc.org Peter Bromberg, Assistant Director & Webweaver: bromberg@sjrlc.org The South Jersey Regional Library Cooperative (SJRLC) is a multi-type library cooperative serving over 600 member libraries in Atlantic, Burlington, Camden, Cape May, Cumberland, Gloucester and Salem counties. SJRLC is part of the New Jersey Library Network linking over 2500 libraries statewide.  SJRLC and its services are funded by the New Jersey State Library which is responsible for the coordination, promotion and funding of the New Jersey Library Network.