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Audiobook Consortium
http://sjrlc.lib.overdrive.com


|News| |PR| |Tech Support| |FAQs/Help| |Training| |Proj. Documentation| |MARC| RSS |

Technology FAQ: see also Help/Policies FAQ, Project FAQ,

NEED TECH SUPPORT??

LIBRARY STAFF can contact tech support at: support@libraryreserve.com

Please DO NOT give this email to customers.
 

  1. What is an OverDrive audio book?
  2. What is the OverDrive Media Console™?
  3. What are the features of OverDrive Media Console?
  4. How can I get a copy of OverDrive Media Console?
  5. How much does OverDrive Media Console cost?
  6. On what platforms does OverDrive Media Console run?
  7. What other software do I need in order to use OverDrive Media Console?
  8. How can I get a copy of Windows Media Player?
  9. I came across a reference to 'Windows Media Player Security Upgrade'. What is this, and will I have to do it?
  10. Once I have checked out a digital audio book, how do I download it?
  11. How do I download a digital audio book using Firefox?
  12. How do I listen to my audio book?
  13. I am only interested in one of the chapters of the audio book I downloaded. Can I just play that chapter?
  14. To which devices can I transfer Windows Media files?
  15. How do I transfer an audio book to my portable device using Windows Media Player 9?
  16. How do I transfer an audio book to my portable device using Windows Media Player 10?
  17. How do I burn an audio book to CD using Windows Media Player 9?
  18. How do I burn an audio book to CD using Windows Media Player 10?
  19. I came across a reference to 'licenses'. What are licenses and why do I need them?
  20. Can I use this with my Mac or IPOD?

Troubleshooting

  1. Where are OverDrive audio books stored on my computer?
     
  2. What should I do if my audio book does not completely download?
     
  3. Instead of the audio book I expected, I downloaded a file with the extension '.odm'. Where is my audio book?
     
  4. I downloaded an audio book using Firefox but am unable to open it. What should I do?
     
  5. I was prompted to perform a 'Windows Media Player Security Upgrade'. What is this, and how do I complete this process?
     
  6. I encountered a problem while downloading a part of my audio book, and now, OverDrive Media Console won't let me download that part again. What should I do?
     
  7. When I try to download an audio book, I receive the message 'Unable to open the specified OverDrive Media file', followed by a file path that references a temporary directory on my computer. How can I solve this?
     
  8. When I try to burn a CD, the 'Inspection' process starts, but then nothing seems to happen. What should I do?
     

What is an OverDrive audio book?

An OverDrive audio book is a digital copy of a digitally-protected audio book optimized for download. OverDrive audio book titles are built using the Microsoft Windows Media Audio format, which greatly enhances the quality of the audio book during desktop listening, play of CD copies, and portable device use.

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What is the OverDrive Media Console™?

A free, fully-integrated, and easy-to-use application, the OverDrive Media Console allows you to download and listen to OverDrive audio books in high-quality Windows Media Audio format on any Windows computer. OverDrive Media Console also permits you to create and burn CDs of your audio books for use in your car, home stereo, or portable CD player. OverDrive Media Console grants you the added functionality to transfer your audio books to supported portable devices.

OverDrive Media Console offers a flexible and intuitive user interface, allowing audio book users to easily navigate, play, and enjoy popular audio materials.

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What are the features of OverDrive Media Console?

Features of OverDrive Media Console include:

Multi-part download management...
OverDrive media titles are often divided into 'Parts' in order to make downloading quick and easy. OverDrive Media Console allows you the flexibility to specify parts for download. This enables you to begin using a title as soon as a part has finished donwloading, and return to download the remaining parts later. Alternatively, if only a given part of a file is of interest, you can simply download that desired part.

Media library management...
OverDrive Media Console automatically creates, maintains, and displays a comprehensive library of downloaded media in a logical folder hierarchy. As titles are added to your collection, they are automatically moved into the appropriate folder(s). The organization system is also customizable, allowing you to create and name new folders to suit your needs. Within each folder, titles can be sorted by title, creator, date acquired, expiration date (when applicable), and date last played. If a title expires, OverDrive Media Console will prompt you to delete the unusable file from your library, allowing you to keep your media collection tidy and up-to-date.

Navigation of media titles with MediaMarkers™...
Most OverDrive media titles are divided into Parts, and Parts are then sub-divided into logical sections (such as chapters, for audio books). The beginning points of these logical sections are MediaMarkers, which are displayed as hyperlinks. When you click on a 'Part', the MediaMarkers associated with that Part are displayed in the right-hand portion of the 'OverDrive Media Explorer' window. Simply click on a MediaMarker to jump directly to, and begin play at, the desired section of a media title. OverDrive Media Console also includes the conveniences of skipping back 15 seconds and advancing to the point furthest played.

Easy transfer of media files to portable devices for listening on-the-go...
OverDrive Media Console includes a built-in Transfer Wizard that allows you to transfer media titles to supported portable devices in just a few clicks. The Transfer Wizard allows you to rename media files and specify where on your device media files will be saved. If your device does not have the space needed to accommodate the files you want to transfer, the Wizard will alert you. You can delete files from your device in order to make room for the OverDrive media files you want to enjoy on-the-go.

Support for burning files (music and audio books, when allowed by the publisher) to CD...
OverDrive Media Console optimizes Microsoft's industry-standard media player, Windows Media Player to support CD burning. There is no need to get other software to burn your audio books to CD; everything you need is simply and easily incorporated into OverDrive Media Console. 
 

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How can I get a copy of OverDrive Media Console?

To review system requirements and download OverDrive Media Console, click here.


How much does OverDrive Media Console cost?

OverDrive Media Console is a free download. To download OverDrive Media Console, click here.

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On what platforms does OverDrive Media Console run?

OverDrive Media Console supports the following platforms:

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What other software do I need in order to use OverDrive Media Console?

To use OverDrive Media Console, you will need to have Windows Media Player (9 Series or newer). OverDrive Media Console takes advantage of Windows Media Player support for burning audio books to CD and transferring files to supported portable devices. To review a complete and current list of supported portable devices, click here.

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How can I get a copy of Windows Media Player?

Microsoft Windows Media Player is a free download. To review system requirements and download Windows Media Player, click here. Please remember that Windows Media Player 9 Series or newer is required in order to use OverDrive Media Console.

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I came across a reference to 'Windows Media Player Security Upgrade'. What is this, and will I have to do it?

The Windows Media Security Upgrade is a one-time process that must be performed before Microsoft Windows Media Player will allow any copyright-protected files to be played. A security measure, the security update identifies the copy of Windows Media Player with the computer on which the Player is being used.

The first time that Windows Media Player attempts to open a protected file, it will alert the user that a Security Update must be performed before the file may be opened. The update takes just a few moments. To review instructions on completing the Windows Media Player Security Upgrade, click here.

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Once I have checked out a digital audio book, how do I download it?

  1. After the book has been checked out, in your browser, click on the 'Download' button next to the cover image of the book.
    OverDrive Media Console opens and prompts for the folder to which the files should be downloaded.
  2. From the OverDrive Media Console prompt screen, specify a download location (or leave the default file path) and click 'OK'.
    The 'Download Part(s)' dialog box is displayed.
  3. In the 'Download Part(s)' dialog box, choose which part(s) you would like to download by placing a checkmark next to the desired part(s), then click the 'OK' button.
    Download progress is displayed for each part. When the download is complete, the title is ready for listening.

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How do I download a digital audio book using Firefox?

The first time you use Firefox, after the book has been checked out, click on the 'Download' button next to the cover image of the book to download the audio file. If prompted, choose option 'Open with', and browse to 'OverDrive Media Console'. To adjust your settings so that you do not have to repeat this step going forward, check the box next to 'Do this automatically for files like this from now on'.

If you've already downloaded a file with Firefox and are unable to open it, complete the following steps:

  1. Open Firefox.
  2. Go to Tools > Options.
    The 'Options' dialog box is displayed.
  3. In the 'Options' dialog box, click the 'Downloads' button.
  4. Under the heading 'File Types', select either 'ODM OverDrive.Media' or 'application/x-od-media' (the option you will see will vary depending on the version of Firefox you are using) and click the 'Change action' button.
    The 'Change Action' dialog box is displayed.
  5. Select 'Open them in this application'.
    The 'Choose Application' dialog box is displayed.
  6. Browse to 'OverDrive Media Console' and double-click 'OverDrive Media Console'.
    The 'Choose Application' dialog box is closed, displaying the 'Change Action' dialog box again.
  7. Click the 'OK' button to save your change.
    The 'Change Action' dialog box is closed, displaying the 'Options' dialog box again.
  8. Click 'OK' to exit the 'Options' dialog box.
  9. Be sure you are connected to the Internet, then browse to the file you were unable to open. Double-click the file. OverDrive Media Console launches, allowing you to use your audio book file.

Please note that the initial download of the audio file is very small, and is more of a pointer for the OverDrive Media Console. You download the actual audio book chapters from within the OverDrive Media Console application.

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How do I listen to my audio book?

When the book has finished downloading, click the 'Play' button in OverDrive Media Console. The 'OverDrive Media Explorer™' window is displayed and the file begins playing.

If desired, you can click the 'Stop' button and navigate directly to a desired section of the audio book using MediaMarkers. Each OverDrive audio book is divided into parts, and parts are then divided into logical sections (such as chapters). The beginning point of these logical sections are MediaMarkers, which are displayed as hyperlinks.

When you click on a 'Part', the MediaMarkers associated with that Part are displayed in the right-hand portion of the 'OverDrive Media Explorer' window. Click on a MediaMarker to jump directly to, and begin playing, the desired section of the audio book.

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I am only interested in one of the chapters of the audio book I downloaded. Can I just play that chapter?

You can navigate directly to a desired portion of an audio book using OverDrive MediaMarkers. Each OverDrive audio book is divided into parts, and parts are then divided into logical sections (such as chapters). The beginning point of these logical sections are MediaMarkers, which are displayed as hyperlinks.

To display MediaMarkers in OverDrive Media Console, click the 'Play' button. The 'OverDrive Media Explorer' window is displayed and the file begins playing.

Click the 'Stop' button, then click on the 'Part' associated with the desired chapter. The list of MediaMarkers associated with the Part you have selected is displayed. Click on the desired MediaMarker, and the audio book will begin to play at the point you have indicated.

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To which devices can I transfer Windows Media files?

To review a complete and current list of supported portable devices, click here. Alternatively, check your device documentation to determine if your device supports protected Windows Media content.

Note: If you are using a Pocket PC, you need to have a memory card with sufficient memory space installed in order to transfer audio book files from your PC to your PDA.

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How do I transfer an audio book to my portable device using Windows Media Player 9?

  1. In OverDrive Media Console, highlight a book and click the 'Transfer/burn' button.
    Windows Media Player opens.
  2. Turn off skin mode, if necessary, and click the 'Copy to CD or Device' button.
    The 'Copy to CD or Device' screen will appear.
  3. Select the part(s) you want transferred to the portable device by checking the box next to the part name.
  4. Connect your portable media device and ensure that it is selected in the right hand pane of Windows Media Player.
  5. Click the 'Copy' button in the upper right hand corner of Windows Media Player to copy the part(s) to the portable device.
    Windows Media Player will inspect and copy the file(s) to the device. This process should take less than a minute, depending on how many files you transfer. You may follow the Player's progress by monitoring the 'Status' field in Windows Media Player.
  6. When the transfer is complete, the status field in Windows Media Player will indicate 'Complete'.
    You may now disconnect your portable device and enjoy your OverDrive Audio Book.

Note: If you are using a Pocket PC, you need to have a memory card with sufficient memory space installed in order to transfer audio book files from your PC to your PDA.

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How do I transfer an audio book to my portable device using Windows Media Player 10?

  1. In OverDrive Media Console, highlight your book and click the 'Transfer/burn' button.
    Windows Media Player opens and begins playing the title.
  2. You may stop playback at this point if you choose. In the 'Now Playing' screen, click the 'Restore the Video and Visualization Pane' button.
    This will display the Now Playing information and the 'Now Playing List'.
  3. Click the 'Library' tab.
    The media Library will be displayed but the 'Now Playing List' should remain.
  4. If you wish to transfer all parts, ensure that your portable device is connected and click the 'Start Sync' button.
    Windows Media Player will transfer the files to your device in the order that they appear in the 'Now Playing List'.
  5. If you wish to transfer a specific part(s) to your device, you may remove parts from the Sync List. Simply click on them and press the 'Delete' key. Alternately, you may right-click an unwanted part and select 'Remove from List' from the menu. When the Sync List is ready, ensure that your device is connected and click the 'Start Sync' button.
    You may follow the Player's progress by monitoring the 'Status' field next to the part name in the Sync List.
  6. When the transfer is complete, the status field will indicate 'Complete'.
    You many now disconnect your portable device and enjoy your OverDrive Audio Book.

Note: If you are using a Pocket PC, you need to have a memory card with sufficient memory space installed in order to transfer audio book files from your PC to your PDA.

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How do I burn an audio book to CD using Windows Media Player 9?

  1. In OverDrive Media Console, highlight a book and click the 'Transfer/burn' button.
    Windows Media Player opens.
  2. Turn off skin mode if necessary, and click the 'Copy to CD or Device' button.
    The 'Copy to CD or Device' screen will appear.
  3. Select the part(s) to be burned to CD by checking the box next to the part name.
  4. Place a blank CDR in your CD-ROM drive and ensure that your CD drive is selected in the right hand pane of Windows Media Player.
  5. Click the 'Copy' button in the upper right hand corner of Windows Media Player to add the part(s) to the list of files to be burned to disc.
    Windows Media Player will inspect, convert, and temporarily copy the file in preparation for burning. This process may take a few minutes. You may follow the Player's progress by monitoring the 'Status' field in Windows Media Player.
  6. When the burning process is complete, Windows Media Player will eject the disc and the status field will indicate 'Complete'.
    You may now enjoy your OverDrive Audio Book CD on your home stereo CD player, car stereo CD player, or on your portable CD player.

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How do I burn an audio book to CD using Windows Media Player 10?

  1. In OverDrive Media Console, highlight your book and click the 'Transfer/burn' button.
    Windows Media Player opens and begins playing the title.
  2. You may stop playback at this point if you choose. If you're running Windows Media Player in 'Skin Mode', be sure to switch to 'Full Mode' before proceeding.
  3. In the 'Now Playing' screen, ensure that the 'Now Playing List' is displayed on the right-hand side of the player. If it is not displayed, click the 'Restore the Video and Visualization Pane' button.
    The 'Now Playing' information and the 'Now Playing List' are displayed.
  4. Click the 'Library' tab.
    The media library will be displayed but the 'Now Playing List' should remain.
  5. Depending on the number of parts you want to burn to CD, do one of the following:
    If you wish to burn all parts to CD, insert a blank CDR in your CD-RW drive and click the 'Start Burn' button. Windows Media Player will burn the parts to CD in the order that they appear in the 'Now Playing List'. The Player will prompt you when it requires a new CD.

    -Or-

    If you wish to burn only specific part(s) to CD, you may remove parts from the Burn List. Just click on them and press the 'Delete' key. Alternately, you may right-click an unwanted part and select 'Remove from List' from the menu. When the Burn List is ready, insert a blank CDR in your CD-RW drive and click the 'Start Burn' button.
  6. Windows Media Player will inspect, convert, and temporarily copy the part(s) in preparation for burning.
    This process may take a few minutes. You may follow the Player's progress by monitoring the 'Status' field next to the part name in the Burn List.
  7. When the burning process is complete, the status field will indicate 'Complete'.
    You may now eject the disc and play your OverDrive Audio book on your home stereo CD player, your car stereo CD player, or on your portable CD player.

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I came across a reference to 'licenses'. What are licenses and why do I need them?

Licenses are files that allow protected content to be played with Windows Media Player. Before Windows Media Player will open a protected file, it verifies that the user has the appropriate license. If the user does not have a license for the content, the file will not open. Licenses are automatically managed by OverDrive Media Console when audio books are downloaded.

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Can I use this with my Mac or IPOD?

OverDrive Audio Books uses copyright protection technology from Microsoft Corporation.  Unfortunately the iPod (and Mac) do not currently support copyright-protected Windows Media Audio (WMA) files.  The OverDrive Media Console is currently only available for Windows PCs.  Windows Media Player on a Macintosh will not work as a substitute.   While many audiobook titles can be burned to a CD, they cannot be directly transferred to an IPOD.

OverDrive, along with hundreds of online music and audio book providers, is hopeful that Apple and Microsoft can reach an agreement that would enable support for Microsoft-based copyright-protected materials on the iPod/Mac.  At this point, there is no company that offers library circulation of downloadable audiobooks in the IPOD format.


TROUBLESHOOTING

Where are OverDrive audio books stored on my computer?

By default, OverDrive audio books are stored in 'C:\Documents and Settings\<your name>\My Documents\My Audio Books'. This folder is also accessible by navigating to My Documents > My Audio Books. OverDrive Media Console™ allows you to modify this default location and save your audio books to any location you specify.

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What should I do if my audio book does not completely download?

Whenever you need to download a book, or a part of a book, you can do so using the 'Download Part(s)' option of OverDrive Media Console as follows:

  1. Open OverDrive Media Console.
  2. Locate the desired title in your 'Media Library', and single-click it.
    This will select that title.
  3. Click the 'Download parts' button.
    The 'Download Part(s)' dialog box is displayed, and lists all of the parts of the selected title.
  4. If you are not already online, connect to the Internet.
  5. Locate the part which you want to download, and place a checkmark in the checkbox to the left of the desired part.
  6. Click the 'OK' button.
    The selected part will begin downloading, and the download status will be displayed in the lower-right hand corner of OverDrive Media Console.

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Instead of the audio book I expected, I downloaded a file with the extension '.odm'. Where is my audio book?

The download of an .odm file can be indicative of several errors. To access your audio book, complete the following steps in the sequence presented.

  1. Double-click the .odm file. This should launch OverDrive Media Console and allow you to use your audio book. If this does not launch OverDrive Media Console, proceed to step 2.
  2. OverDrive Media Console may not be installed properly. To reinstall OverDrive Media Console, click here. Once you have completed the re-install, double-click the .odm file. This should launch OverDrive Media Console and allow you to use your audio book. If this does not launch OverDrive Media Console, proceed to step 3.
  3. If you have verified that you have installed OverDrive Media Console correctly and are still unable to use your audio book, there may be a problem with your file associations. File associations simply tell the computer which program should be used to open a file. Set the file association for the .odm file type as follows:
    1. Open Windows Explorer.
    2. Go to Tools > Folder Options > File Types
      The 'Folder Options' dialog box is displayed.
    3. In the 'Registered file types' box, scroll down the alphabetical list to find the entry for 'ODM'. Single-click the 'ODM' entry.
      This will to select the entry for 'ODM'.
    4. In the 'Details for "ODM" extension' box, click the 'Change' button.
      The 'Open With' dialog box is displayed.
    5. From the list of programs displayed in the 'Open With' dialog box, select 'OverDrive Media Console'.
    6. Click 'OK' to save your change and close the 'Open With' dialog box.
    7. Click 'OK' to close the 'Folder Options' dialog box.
    8. Double-click the .odm file you downloaded to launch the OverDrive Media Console and access your audio book.

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I downloaded an audio book using Firefox but am unable to open it. What should I do?

Open the audio book file you have downloaded as follows:

  1. Open Firefox.
  2. Go to Tools > Options.
    The 'Options' dialog box is displayed.
  3. In the 'Options' dialog box, click the 'Downloads' button.
  4. Under the heading 'File Types', select either 'ODM OverDrive.Media' or 'application/x-od-media' (the option you will see will vary depending on the version of Firefox you are using) and click the 'Change action' button.
    The 'Change Action' dialog box is displayed.
  5. Select 'Open them in this application'.
    The 'Choose Application' dialog box is displayed.
  6. Browse to 'OverDrive Media Console' and double-click 'OverDrive Media Console'.
    The 'Choose Application' dialog box is closed, displaying the 'Change Action' dialog box again.
  7. Click the 'OK' button to save your change.
    The 'Change Action' dialog box is closed, displaying the 'Options' dialog box again.
  8. Click 'OK' to exit the 'Options' dialog box.
  9. Be sure you are connected to the Internet, then browse to the file you were unable to open. Double-click the file. OverDrive Media Console launches, allowing you to use your audio book file.

Please note that the initial download of the audio file is very small, and is more of a pointer for the OverDrive Media Console. You download the actual audio book chapters from within the OverDrive Media Console application.

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I was prompted to perform a 'Windows Media Player Security Upgrade'. What is this, and how do I complete this process?

The Windows Media Security Upgrade is a one-time process that must be performed before Microsoft Windows Media Player will allow any copyright-protected files to be played. A security measure, the security update identifies the copy of Windows Media Player with the computer on which the Player is being used.

The first time that Windows Media Player attempts to open a protected file, it will alert the user that a Security Update must be performed before the file may be opened. The update takes just a few moments. To review instructions on completing the Windows Media Player Security Upgrade, click here.

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I encountered a problem while downloading a part of my audio book, and now, OverDrive Media Console won't let me download that part again. What should I do?

Follow these steps to download the part:

  1. Ensure that OverDrive Media Console is closed.
  2. In Windows Explorer, go to My Documents > My Media, and open the folder for the book that you're trying to download.
  3. Delete the .WMA file that corresponds to the incomplete part.
  4. Open OverDrive Media Console.
  5. Select your book and click on 'Download Part(s)'. You should now have the option to re-download the incomplete part.

Please note that downloads of parts cannot be resumed from the point at which they were interrupted.

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When I try to download an audio book, I receive the message 'Unable to open the specified OverDrive Media file', followed by a file path that references a temporary directory on my computer. How can I solve this?

This error typically indicates that your browser's temporary Internet files are too full to process the download. This can be corrected by clearing the temporary Internet files from your web browser as follows:

If you are using Internet Explorer...

  1. Launch Internet Explorer.
  2. Go to Tools > Internet Options.
    The 'Internet Options' dialog box is displayed.
  3. Click the 'Delete Files' button.
    The 'Delete File' dialog box is displayed.
  4. Click the 'OK' button to confirm the deletion of your temporary Internet files.
  5. Click the 'OK' button again to close the ‘Internet Options’ dialog box.
  6. Attempt to download again.

If you are using Firefox...

  1. Launch Firefox.
  2. Go to Tools > Options.
    The 'Options' dialog box is displayed.
  3. Click the 'Privacy' button.
    From the areas listed, locate ‘Cache’. Click the 'Clear' button to the right of ‘Cache’ to delete your temporary Internet files.
  4. Click the 'OK' button again to close the ‘Options’ dialog box.
  5. Attempt to download again.

If you are using Netscape...

  1. Go to Edit > Preferences.
    The 'Preferences' dialog box is displayed.
  2. Under the 'Advanced' category, click on the 'Cache' section.
  3. Click the 'Clear Disk Cache' button, then click the 'OK' button to confirm the deletion of your temporary Internet files.
  4. Close the 'Preferences' dialog box.
  5. Attempt to download again.

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When I try to burn a CD, the 'Inspection' process starts, but then nothing seems to happen. What should I do?

This error can occur when multiple parts are selected to be burned to CD. In Windows Media Player, remove all of the parts from the 'Now Playing' list except for the part that you wish to burn on your next CD. Then, click the 'Start Burn' button to begin burning the selected part.

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NOTE: Cooperative Services are now being managed by Infolink.  Please contact them with questions or requests for service.

It has been a sincere pleasure serving you!
-Peter



If you need to contact us regarding SJRLC business after 8/27/10 please call 856-575-1390 or email Karen Hyman at hyman@sjrlc.org
or Peter Bromberg at bromberg@sjrlc.org

 
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