Handouts from Workshop: 
Reader's Advisory: The Complete Spectrum

RA to-do and NOT-to-do List

Remember, fiction subject headings in normal cataloging are not specific enough, therefore,

• Do NOT refer a user to an OPAC

• Do NOT use an OPAC yourself as a first resort;

Remember, your best source of information is the user asking you for a suggestion, therefore,

• Do NOT ignore the user's unsolicited comments

• Do NOT assume that the reader has NOT read other titles by the author without asking first

• DO ask readers what they liked about the book and what they're in the mood for this time

• DO talk to the user while you are searching in case clarifying information is offered or needed;

Remember to appear "askable," therefore,

• DO say "hello":

• DO project friendly, NOT nervous, demeanor

• DO follow-up if you have to send the person off while you help someone else;

Remember that Amazon.com "readalikes" are generated by sales figures, not an analysis of what or why someone really likes or wants at the particular time you encounter them.

Remember "weird" user restrictions, and make sure you can help the person before offering interlibrary loan if there are residency requirements.

Remember that research on RA shows that the largest problem is non-use of RA tools, therefore, do NOT assume that you cannot help someone because you have not read the title yourself.


Mary K. Chelton and RA class
March, 2001