The goal of the South Jersey Regional Library
Cooperative Delivery Service is the prompt transmittal of library materials
in order to provide timely access to the collective library resources of
the Region for residents of South Jersey. Meeting this goal requires the
shared effort of the SJRLC and its member libraries. The Cooperative pays
for all Delivery Services described below.
The SJRLC has a contract with Velocity Express.
to provide delivery service for the Region. Since Velocity Express is also
the delivery agent used by the other Cooperatives in the New Jersey Library
Network, the SJRLC can provide a statewide delivery service. Another advantage
offered by Velocity Express is that pricing is based on
a cost per stop rather than a cost per item shipped. A single price per
stop covers unlimited volume.
All costs for calls at your library and
shipment of materials will be paid by the South Jersey Regional Library
All charges for use of the SJRLC Delivery
Service in accordance with the policies detailed in this manual will be
paid by the South Jersey Regional Library Cooperative.
- Familiarize yourself and all library
staff with Delivery policies and procedures as set forth on this page.
- Provide for delivery to other libraries
for which you are the delivery/pickup point, e.g., delivery to other school
libraries within a school district.
- Establish a site for deliveries and
pickups. While the site must be a place that the Velocity Express driver can
reach, the purpose of the SJRLC delivery service is to promote resource
sharing and should therefore be chosen for convenience to the library staff.
Choosing a site convenient for the library staff will also make it easier to
monitor Velocity Express's compliance with its contract with the SJRLC.
- Send only to New Jersey Library Network
members participating in the Delivery System. A complete list of participating
libraries is available at: http://www.sjrlc.org/delivery
- Keep records of delivery use on monthly
Delivery Log forms and send the completed forms to the SJRLC office at
the end of each month.
- Notify the SJRLC office of any changes
that affect your delivery status. If you wish to stop your Velocity Express
for any reason or to change the frequency of your pickup, or if there is
a change in your address, be sure to notify the SJRLC office. Otherwise
the SJRLC may be billed for service that you are not receiving.
- Review the PROBLEM RESOLUTION section
of this page. Your cooperation is necessary in order to ensure the receipt
of quality service at your library and prevent waste of SJRLC Delivery
Items may be sent via Velocity Express
only to libraries
participating in the regular Delivery Service and only to the designated
addresses on the current Delivery Address List or update.
Delivery Address Lists will be kept current on the SJRLC
It is essential that all individuals in
participating libraries who are responsible for deliveries have and use
the current Delivery Address List and updates.
Each library is responsible for seeing
that all items sent out in the Delivery Service are addressed only to libraries
on the current Delivery Address List. Any materials sent to a library or address not on the current list will
be returned to the SJRLC office, thereby incurring delay and possible cost
to the sender.
Use the U. S. Mail to send
to libraries that do not receive Velocity Express delivery.
CAN BE DELIVERED
All library materials, except furniture and
equipment, can be delivered. The maximum weight for packages sent via Velocity
Express is 50 pounds. Since Velocity Express provides an undocumented, uninsured service,
fragile items, large shipments of videos, and rare and valuable books should not be sent on the system.
Library materials which can be sent via
include: books, periodicals, etc.; films and other non-print materials.
(See caution about video below under PACKAGING AND
NOTE: Items weighing 2 ounces or less that
would normally be sent via first class mail, e.g., a few sheets of photocopy,
may be sent via the SJRLC Delivery Service.
AND DELIVERY SCHEDULES
Our contract with Velocity Express calls for pickup and delivery within 2 working
days. NOTE: The Delivery Address List indicates
which libraries receive delivery service 2 days a week and which receive
service 4 days a week.
WHEN THE LIBRARY
Velocity Express will schedule its pickup and delivery
times during the hours a library is open. However, should the library be
- Re-delivery will be attempted next
regular delivery day, and for up to 5 consecutive days.
- If re-delivery is unsuccessful, Velocity
will deliver the materials to the SJRLC office.
Libraries which will be closed for a long
period, i.e., school libraries closed for the summer, should notify the
HOLIDAYS on which there is no delivery
- New Year's Day
- Martin Luther King Day
- Presidents' Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans' Day
- Thanksgiving Day
- Day after Thanksgiving
All holidays will be made up as follows (except the day
after Thanksgiving, which will not be made up):
- Libraries that receive 5 day/week delivery will
have no make-up holidays.
- Libraries that receive 4 day/week delivery will
have the holiday made up on the Wednesday of the holiday week.
- Libraries that receive 2 or 3 day/week delivery
will have the holiday made up on the Wednesday of the holiday week, but only
if the holiday falls on a scheduled delivery day (i.e., if you receive
delivery on Tuesday and Thursday, then Thanksgiving will be made up on the
Material in the Delivery System that is lost
or damaged in transit is not covered by insurance, except if the loss or
damage is clearly covered by the agent's accident liability insurance.
See also, the New Jersey ILL Code
All items placed in the Delivery System must
be wrapped and accurately addressed.
labels and directory information are available at: http://www.sjrlc.org/delivery
The Cooperative will also supply reusable
clear plastic bags (in 2 sizes: 15"x20" and 12"x12"). It is advisable to
place items in these bags even if already in other packaging. The plastic
bags provided by the Cooperative help identify packages as belonging to
our Delivery System, as well as protect the items being shipped.
Be sure that the library to which you are
sending is on the current Delivery Address List or update and that you
are using the exact address designated on the list for that library. A
"see" reference refers you from a library within a library system to the
designated delivery address for the system. The notation "US Mail" with
a library's address indicates that the library is not participating in
the regular Delivery Service.
When sending to a library within a system, you must
include the four-digit ID number (see delivery lists at: http://www.sjrlc.org/delivery)
and include the final destination on the "ATTN:" line of the address label
and the designated address on the "TO:" line exactly as it appears in the
current Delivery Address List or monthly update: For example:
TO: XYZ School District
c/o XYZ High School Library
000 Atlantic Avenue
Anytown, South Jersey 00000
ATTN: XYZ Elementary School
ID Code: 3122
In this example, the XYZ High School Library
is the designated address for all member libraries in the XYZ School District.
All items going to a single destination
may be put into the same package.
and preprinted labels are available at: http://www.sjrlc.org/delivery
Comet labels can still be used. Please be sure to write the 4 digit
Library ID # clearly on the label.
Envelopes larger than 8"x10" may be sent
without being enclosed in a plastic bag. Smaller envelopes must be enclosed
in a plastic bag.
The Cooperative supplies two sizes of clear
plastic bags-- 12"x12" and 15"x20". Fold bags to fit around the items fairly
closely so that they do not slide around inside the bag. Do not overfill.
Secure with scotch tape or sturdy rubber bands. The bags are intended to
be reusable but should be discarded when damaged or dirty.
Cartons may be used for bulk shipments
to the same destination. It is desirable to protect the items inside by
placing them in a plastic bag. The plastic bag should be closed at the
The carton should be firmly sealed with
packaging tape and the address affixed to the outside of the carton. Be
sure any addresses on cartons used for previous shipment are blacked out
so that only the current delivery address shows.
Video and compact discs:
Single videos and compact discs should
be placed first in a paper or padded envelope, then in a plastic bag. Padded
envelopes with loose cellulose are not suitable for videos. Video and compact
discs should never be labeled in any way that identifies the contents.
NOTE: Velocity Express is an undocumented and uninsured service.
This means that shipments are not traceable and not insured, except when loss or
damage is clearly covered by vendor's liability insurance. THEREFORE,
large shipment of videos and CDs on Velocity Express is NOT recommended. In the
unfortunate event that a shipment is lost, the library must absorb the
cost. For larger shipments, such as videos on the AV circuit, we recommend
shipment through an insured service. (See the
addendum for guidelines on shipping more
than single videos and compact discs.)
Bags must be closed by sturdy rubber bands
or scotch tape. Scotch tape is removable and is therefore the best tape
to use with the reusable plastic bags. Heavy string or cord may also be
used. Boxes and envelopes should be firmly sealed.
Use SJRLC labels for delivery within
labels for delivery from South
Jersey to member libraries in other Regions. Use a marker to clearly
write on the label the Region letter (C, H or I) to which you are sending AND
clearly mark the 4-digit Library ID Code. (The Region
letter and code appears after the name of the library on the Delivery Address
Place the label in each bag so that it
is clearly visible, or affix it firmly to the sealed box or envelope.
The address label must show clearly. No
other address should be visible which might cause confusion about the destination.
(Except for standard return addresses on printed envelopes, the return
address should be only on the back of the label and inside the envelope
Use exactly the address given on the current
Delivery Address List or update.
Use the "ATTN" space to direct material
to a branch or individual within a library.
Put your return address on the back of
the label or envelope.
Do not tape labels to material; use rubber
bands or depend on the plastic bag to hold the label so that it is visible.
Do not label video tapes or compact discs
in any way that identifies the contents, or address the package to "Info
Video" or similar phrasing.
Always fill in the shipping date on the
The SJRLC provides libraries on the regular
Delivery Service with address labels and two sizes of reusable plastic
bags. Call the SJRLC office when you need these supplies.
The SJRLC office provides monthly Delivery
Log forms for each designated delivery/pickup location. Keep the form at
the delivery/pickup spot.
For each delivery day, record on the form
the number of packages/boxes sent within South Jersey, the number of packages/boxes
sent to other Regions, and the number of packages/boxes received.
If no packages/boxes are sent/received
on a delivery day, enter "0".
Make sure the Velocity Express driver initials the
form whether or not he/she picks up any packages/boxes so that the form
serves as a record that the stops are being made.
At the end of each month, total the three
columns and send the completed form to the SJRLC office, even if your library
has sent no packages during the month. Be sure to include the name of your
library at the top of the form.
If you have a problem with Velocity Express
- Keep a delivery problem record or log.
Include dates and names of Velocity Express people you have dealt with. Note what
they have told you will be done to correct the problem.
- Notify the SJRLC office by calling as
soon as possible, or
by sending a copy of your problem log.
If the same problem occurs more than once:
Call the SJRLC office and send the SJRLC
office a copy of your problem log.
The SJRLC office will then contact Velocity
to resolve the ongoing problem.
The most common delivery problems in the past
were drivers who did not pick up or deliver to the site designated by the
library. Most of these problems were solved by speaking to the driver.
Problems also arise when special arrangements are made with a driver (e.g.,
calling on the phone to see if there is anything to go out, etc.) that are
outside of usual Velocity Express procedures. The system works best if the
driver follows the usual Velocity Express routine for
which we are paying--namely showing up at your designated site at the correct
frequency for your library (2, 4 or 5 days/week).
Most importantly, don't let problems slip by.
If something is not right, call the SJRLC office. It is Velocity's
job to get it right, and our job to see that it is done.
Questions and concerns about the SJRLC
Delivery Service should be directed to:
Sandi Augello, Administrative Assistant
South Jersey Regional Library Cooperative
Paint Works Corporate Center
10 Foster Avenue, Suite F-3
Gibbsboro, NJ 08026
If you have questions or concerns about
the options for SJRLC Delivery Service, please contact:
Karen Hyman, Executive Director
South Jersey Regional Library Cooperative
Paint Works Corporate Center
10 Foster Avenue, Suite F-3
Gibbsboro, NJ 08026 Telephone: 856-346-1222
ADDENDUM TO SJRLC DELIVERY
FOR SHIPMENT OF VIDEO AND COMPACT DISCS ON Velocity Express DELIVERY
As a user of the SJRLC Velocity Express
Delivery System, you will find it useful to keep in mind that this service is
provided by a commercial vendor not unlike UPS or the U.S. postal service. While
packaging requirements for most items sent through the Velocity Express Delivery System are
simplified by the use of System address labels and plastic bags, special
packaging is needed for shipping videos and compact discs through the System.
Please follow the following supplemental
packaging guidelines when shipping videos or compact discs:
- Use a clean and firm box, not one that is
battered and easy to open. Remember to mark out or cover up any old
addresses on the box so that only the current delivery address shows. (This
may be particularly important for Baker & Taylor boxes because Velocity
delivers to and from Baker & Taylor.) A padded envelope may be used
to ship a single video or disk.
- Do not use film boxes to ship videos
- Tape all openings securely with regular
packaging tape. Tape (scotch tape is ok here) a NJ Interlibrary Delivery
System address label across all openings so that tampering with an opening
would damage the label and package.
- Do not label the box or package in any
way that identifies it as containing videos or discs.
- Pad with paper if items being shipped
don't fill the box, or if handling (e.g. stacking) could puncture the box.
- Include a packing list inside the box.
- If you are the recipient of a box which
does not contain all the items indicated on the packing list:
with the sender to verify that missing items were shipped out in the box
- If the items are verified as missing, immediately notify the SJRLC office,
- Keep the packing list and
the box until the cause of the problem has been determined.
will not deliver unsealed boxes,
but will contact the SJRLC office to determine disposition. This does not
include open boxes containing properly packaged items.
Remember that Velocity Express
is an undocumented
and uninsured service. This means that shipments are not traceable and
not insured, except when loss or damage is clearly covered by vendor's liability
insurance. THEREFORE, large shipment of videos and CDs on Velocity
NOT recommended. In the unfortunate event that a shipment is lost, the
library must absorb the cost. For larger shipments, such as videos on the
AV circuit, we recommend shipment through an insured service.